1. Who we are
RYNOX is a premium watch shop based in Sylhet, Bangladesh. We sell genuine timepieces online through our website. When you use our website or place an order, you trust us with your personal information. We take that responsibility seriously.
- Business name: RYNOX
- Website: rynoxbd.com
- Email: cotact@rynoxbd.com
- Phone: +8801633008477
- Address: Sylhet, Bangladesh 3100
2. What information we collect
We collect the following types of information when you visit or shop on our website:
Personal information (when you place an order):
- Full name
- Email address
- Phone number
- Delivery address
- bKash / Nagad transaction ID (for payment verification)
Automatically collected information:
- IP address and browser type
- Pages visited and time spent on site
- Device type (mobile, desktop)
- Cookies and session data
3. How we use your information
We use your information only for the following purposes:
✓ To process and deliver your orders
✓ To verify bKash / Nagad / COD payments
✓ To send order confirmation and shipping updates
✓ To respond to your customer support queries
✓ To improve our website and shopping experience
✓ To send occasional promotional offers (only if you subscribed)
4. Cookies
Our website uses cookies to improve your experience. Cookies are small files stored on your browser. We use:
- Essential cookies: Required for the website and shopping cart to function properly (WooCommerce session)
- Analytics cookies: To understand how visitors use our site (e.g. Google Analytics, if enabled)
- Preference cookies: To remember your language and settings
You can disable cookies in your browser settings, but this may affect website functionality like the shopping cart.
5. Data sharing
We do not sell your data. We may share limited information with trusted third parties only when necessary:
- Delivery partners: Your name, address, and phone number are shared with our courier service to deliver your order
- Payment verification: Transaction IDs are used internally only to confirm payments
- Legal requirements: We may disclose information if required by law in Bangladesh
6. Data retention
We keep your personal data only as long as necessary:
- Order information is kept for up to 2 years for accounting and legal purposes
- Customer account data is kept as long as your account is active
- You can request deletion of your data at any time by contacting us
7. Your rights
As a customer of RYNOX, you have the right to:
✓ Access the personal data we hold about you
✓ Request correction of incorrect information
✓ Request deletion of your data
✓ Unsubscribe from marketing emails at any time
✓ Ask how your data is being used
To exercise any of these rights, email us at cotact@rynoxbd.com
8. Website security
We take reasonable measures to protect your personal information:
- Our website is hosted on Hostinger with SSL encryption (HTTPS)
- WooCommerce handles order data securely
- We do not store credit card or full bKash/Nagad account details
However, no method of internet transmission is 100% secure. We encourage you to protect your own account credentials.
9. Children’s privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us immediately.
10. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically. Continued use of our website after changes means you accept the updated policy.
11. Contact us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
- Email: cotact@rynoxbd.com
- Phone / WhatsApp: +8801633008477
- Address: Sylhet, Bangladesh 3100
- Hours: Saturday – Thursday, 10am – 8pm